Recruiter: MSC Cruises
Department: Hotel-Butler Services
Main Function: Special, personalized service for VIP Guests at all levels.
Published: 16 August 2024
| JOB DESCRIPTION | |
| Position Basics | The Butler and the Junior Butler are at all times the Ambassadors for MSC Cruises. The Butler and Junior Butler will become the crew members our MSC Yacht Club Guests will know personally and come into contact with more often than any other person on board. For the Guest, the Butler and the Junior Butler will be the most trusted persons on board. |
| Experience Required | Minimum of one to three year(s) in Butler, Valet or Supervising Waiter position - preferable the majority of that time on Cruise Ships. |
| Responsibilities |
Junior Butlers are required to possess characteristics particular to their positions. These include: - **Excellent social and communication skills** - **Refined manners and etiquette** - **Organizational and management skills** - **Initiative, dependability, and good judgment** - **Diplomacy, tact, and discretion** - **A good knowledge of wines, spirits, and food** - **Physical fitness and a well-presented appearance**: Junior Butlers should give a very smart appearance and be perfectly groomed at all times. Junior Butlers are to provide superb service to Guests as follows: - **To greet Guests professionally with discreet courtesy in their language** - **To say goodbye to Guests** - **To greet Guests returning for the second, third time or more, with their names**. Where applicable, using their titles (Doctor, Captain, Mr. etc.) - **To be discreet and low key at all times** - **To set up for any breakfast, lunch, or dinner in the Topsail Lounge** - **To accompany Guests on excursions if requested** - **To assist in preparing room service, delivery, and table setup meal service** - **To assist in serving refreshments at any time during the day or night (depending on shift)** - **To assist in serving food at breakfast, lunch, and dinner** - **To assist in serving wine, water, liquors, and champagne at lunch and dinner** - **To assist the Butler during a private party in a suite or MSC Yacht Club area** - **To understand the care and serving of cigars** - **To understand sanitation and Foodborne Illness – and how to avoid it** - **To avoid complaints, and if there is one, immediately inform the Butler or Head Butler** - **To be stylish and give superb service to every Guest assigned to you** You are also required to perform a variety of manual duties, working under the supervision of a Butler. These duties include but are not limited to: - **Cleaning of the Suite** - **Cleaning and polishing silver** - **Cleaning floors** - **Cleaning bathrooms** - **Washing windows** - **Generally taking part in or supervising the cleaning of suites and VIP lounges** - **Answering the phone for MSC Yacht Club guests** - **Meeting and welcoming visitors, and announcing them to VIP Guests** - **Unpacking suitcases and hanging clothes in wardrobes for VIP guests** - **Packing suitcases for Yacht Club Guests at the end of a cruise** - **Laying out clothes for Guests** - **Polishing shoes for Guests** - **General valet duties (shoe and wardrobe care)** - **Finding information for Guests (locations of restaurants ashore, etc.)** |
Sealand has been the premier choice of international cruise companies and hotels for sourcing qualified crew members and hotel staff for more than 20 years in Mainland China.
闽ICP备16037952号
Sealand Maritime Services Co., Ltd.
CHINA: Unit 602 Norinco Business Plaza, No. 6 Huli Avenue
Xiamen, PR. China 361006
China: +86-400-009-3911
Overseas: +86-592-5602215
Phone:
530-812-4716
Email: info@chncrew.com
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